Are your employees communicating safely and efficiently?

If you wanted to tell a friend something quickly, how would you go about sending that message? If you’re like most Americans in 2014, you would text them. Wouldn’t you want to be able to take advantage of that same technology when delivering a message to a colleague? In everyday life we use SMS Text messaging to send quick messages to one another via our cellphones, so why can’t we use it in the workplace? What if a nurse could text a doctor their patient’s vitals so he/she can quickly assess the information and send back a quick treatment plan while en route elsewhere? Wouldn’t that speed up the patient’s treatment? Isn’t that kind of quick response something hospitals drive for?

With all the regulations in our workplace (ie. HIPPA, ) sending a regular text message doesn’t quite measure up to being the most secure way to deliver a message. But if this method saves time, is more convenient for all parties, and gets the job down faster, than there must be a way to implement this technology where it can comply with all the necessary regulations.

Celltrust has come up with a solution and it doesn’t only apply to the Healthcare industry, but also to the Financial, Government and Enterprise industries as well. Each industry segment has their own set of regulations they must abide by when discussing business related topics, and with text messaging being one of the most convenient and popular ways for individuals to have a discussion, its only natural that employees would want to carry on discussions that way. And in reality, whether or not the company approves, employees will continue to do so on the unsecure text messaging device until a solution is put into place.

So what are the risks and how does Celltrust handle them :

 

Risks

Celltrust Solution

  1. Lack of Confirmation: Those who send messages do not know if the receiving party ever read them.
Critical Messaging Feature :

  • Redundant paging
  • Critical messages are delivered in less than 10 seconds
  • Critical communication is routed through multiple channels to ensure resilient delivery, minimizing dead spots
  • Delivery, open, and delete notifications provide proof of message acknowledgement
  • Serves as a pager replacement for healthcare professionals and eliminates the need to carry multiple devices
  1. Data Breach : Text messages may reside on a mobile devices indefinitely, which means patient information could be subject to theft or loss, or could be viewed by unauthorized persons
Secure Messaging

  • CellTrust’s mix of secure server registration, multi-factor authentication and 256 bit AES encryption featuring unique dynamic keys and full encryption key life cycle management, provide the highest level of security to prevent mission critical information from getting into the wrong hands.
  • Operates off-line with no signal and when there is a signal messages get exchangedInstant conference room creation for messaging and voice callsSecure and critical messaging with pager capabilities and supports Secure SMS and data through the mobile network or Wi-Fi
  • Group messaging and two-way paging capabilities
  • Allows up to 5,000 characters in a secure SMS
  • Messages can be archived indefinitely dependent on storage capacity
  • Volume control over-ride on Samsung devices for critical messaging and paging
  • Messages can be viewed and managed on wearable devices (Samsung Gear I & II)
  • SecureLine server can be interfaced with your email exchange to allow users to email communications to mobile devices. With this feature, your organization will be able to utilize your email system to send information or other secure messages to mobile phones through the CellTrust dedicated SMS Gateway

  1. Lack of recorded conversations
SMS Archiving offers electronic record-keeping, traceability and archiving for SMS/messaging in support of eDiscovery.Voice Archiving is a voice communication solution that offers an efficient and cost effective way for providing voice archiving and recording services for industries that require highly traceable voice communications.

 

  1. Mixing of Personal and Work related conversations
Dual Persona/Mobile Business Number : is key to achieving the traceability and archiving demands for mobile compliance and security. The Mobile Business Number provides a secondary business number for employees and creates a dual persona. MBN is completely autonomous from the phone’s actual number by having its own SMS and voice communication, logs, records and audit trails; thus preserving the duality. 
  1. Support BYOD
Supports both Apple IOS and Android devices
  1. Support Regulatory guidelines
The CellTrust SecureLine™ Mobile Collaboration Suite provides secure message and voice archiving, to support regulatory guidelines such as:

  • The Dodd-Frank Act
  • Gramm-Leach-Bliley Act (GLB)
  • Security and Exchange Commission (SEC) guidelines in the US
  • Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK
  • European Securities and Markets Authority (ESMA) among others
  1. Service interruption or message going without being seen.
Critical messaging a unique Celltrust offering that uses Samsung push notification which overrides the silent mode of the device. Urgent messages are received in less than to seconds. The multi-channel redundancy compensates for dead spots to provide resilient, persistent, paging.

CellTrust is now a global leader in traceable and secure mobile communication and mobile aggregation for healthcare, government, financial services, and enterprise across 200+ countries and over 800 carriers and mobile operators. CellTrust provides industry specific solutions such as:

CellTrust TRACK for Financial Services :

  • Traceability and archiving for both SMS/messaging and voice communication
  • Developed in support of industry compliance (Dodd-Frank Act, GLB, SEC, FCA, PRA and ESMA)
  • No app required on clients’ devices
  • Mobile Business Number
  • Automatic dual phone number persona
  • Critical Messaging for time-sensitive information
  • Access to CellTrust’s standard SMS gateway for affordable client account alerts and notifications

CellTrust COMMAND for Government

  • Critical Messaging and redundant failover channel for mission critical communication
  • Archiving for eDiscovery of both SMS/messaging and voice communication
  • Secure Messaging with 256 bit AES encryption
  • Secure Voice with 256 bit AES encryption
  • Mobile Business Number
  • Automatic dual phone number persona
  • Access to CellTrust’s standard SMS gateway for affordable alerts and notifications

CellTrust VENTURE for Enterprise

  • Access to CellTrust’s own SMS Gateway which provides an affordable way to send alerts and notifications to clients
  • Archiving for both SMS and voice
  • Secure SMS/messaging and voice
  • Redundant failover channel for critical communication
  • Mobile Business Number

To effectively address today’s mobile traceability and security demands, CellTrust believes in actively participating in organizations and committees that shape global mobile best practice. CellTrust works alongside mobile operators, major device manufacturers, and mobile device management providers throughout the world including – Samsung, Good Technology™, and T-Mobile®, among others – to maintain the highest level of leading-edge mobile solutions for our customers.

Giving your employees the capability to send out secure texts can significantly increase your productivity and also save you from compliance violations down the road. So give it a try! Contact us at kmartir@metrotsg.com with any questions you may have!

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s